Shipping & Returns

Shipping & Return

Free standard shipping within Germany for orders over 100€.

For all countries outside Germany shipping costs shall be borne by you.

 

Estimated time for delivery & shipping fees:

Germany

• Standard delivery cost for orders under 100€: 4,95€

       Free shipping on orders over 100€

 The delivery time will be between 7-10 workdays

 

Zone 1 - Denmark, France, Luxembourg, Belgium, Netherlands, Austria, Poland, Czech Republic, Switzerland

• Standard delivery cost for packages up to 3kg: 12,95€

• Standard delivery cost for packages up to 5kg: 14,95€

 The delivery time will be between 7-10 workdays

 

Zone 2 - Italy, Sweden, Spain

• Standard delivery cost for packages up to 3kg: 13,95€

• Standard delivery cost for packages up to 5kg: 15,95€

 The delivery time will be between 7-10 workdays

 

Zone 3 - Greece, Portugal

• Standard delivery cost for packages up to 3kg: 13,95€

• Standard delivery cost for packages up to 5kg: 15,95€

 The delivery time will be between 7-10 workdays

 

Returns

Consumers have a 14-day right of withdrawal from the moment the goods are delivered. The costs for the return shipment shall be borne by you.  

Pls write an email to : shop@notesbyk.com     

We will send you a ready made return label. The price for the return label will be deducted from your refund.  


Notes by K guarantees a refund provided that all items have been returned in the condition they were in when received. This means the items must not be damaged, soiled, washed, altered or worn (with the exception of fitting). In addition, all tags and labels must be intact and in original condition. If the tag has been removed, the exchange will not be guaranteed. As mentioned above, the cost of shipping the merchandise to the customer will not be refunded under any circumstances.

If you decide to send the package on your own, pls make sure that your order is in a hard carton, as the Deutsche Post will not take any packages wrapped in bags.
The address for returns is:

Willi GmbH
Lechstraße 1
80638 München
Germany

Our General Terms & Conditions apply. Here you will find details about your withdrawal.

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